Terms and Conditions
Play Café – Terms and Conditions
1. General
By entering and using the play café, all customers agree to comply with these Terms and Conditions. Management reserves the right to refuse entry or ask any person to leave if these terms are not followed.
2. Supervision of Children
• Children must be supervised by a responsible adult (aged 18 or over) at all times.
• Parents, guardians, or carers remain fully responsible for the safety, behaviour, and wellbeing of children in their care.
• Staff members are not responsible for supervising children.
3. Age and Play Areas
• Play equipment is designed for children within the specified age ranges.
• Children must use equipment appropriate to their age and ability.
• Management reserves the right to restrict access to certain play areas where necessary for safety reasons.
4. Health and Safety
• Children and adults must remove shoes before entering designated play areas. Socks must be worn at all times.
• Anyone who is unwell, has suffered from vomiting or diarrhoea within the previous 48 hours, or has a contagious illness should not enter the premises.
• Customers must immediately report any accidents, injuries, hazards, or damaged equipment to a member of staff.
• Rough play, bullying, climbing on barriers, or misuse of equipment is strictly prohibited.
5. Food and Drink
• Only food and drink purchased on the premises may be consumed unless prior permission has been granted for dietary, allergy, or baby-feeding requirements.
• Customers must inform staff of any food allergies before ordering. While every effort is made to prevent cross-contamination, allergens may be present in the kitchen environment.
• Glass containers are not permitted in play areas.
6. Bookings and Admission
• Advance bookings may be required for certain sessions, parties, or events.
• Admission is subject to availability and capacity limits.
• Customers must provide accurate booking information.
• Late arrivals may result in reduced play time and refunds will not be provided for unused portions of a booked session.
7. Cancellations and Refunds
• Bookings cancelled more than 48 hours before the session may be refunded or transferred at management’s discretion.
• Cancellations made within 48 hours of the booking may not be eligible for a refund.
• No refunds will be given for non-attendance.
• In the event that the play café cancels a session, customers will be offered a transfer or full refund.
8. Party Bookings
• A deposit may be required to secure party bookings.
• Final guest numbers must be confirmed no later than 7 days before the event.
• Deposits are non-refundable unless the cancellation is made by the play café.
• Additional guests may incur extra charges.
9. Personal Property
• Personal belongings are brought onto the premises at the owner’s risk.
• The play café accepts no responsibility for lost, stolen, or damaged items.
10. Photography and Social Media
• Customers may take photographs of their own children for personal use.
• Photography or recording of other children without parental consent is prohibited.
• The play café may occasionally take promotional photographs. Written consent will be obtained where required.
11. Behaviour Policy
• Respectful behaviour towards staff and other customers is expected at all times.
• Abusive, threatening, discriminatory, or disruptive behaviour will result in removal from the premises without refund.
12. Liability
• Use of the play facilities is at the customer’s own risk.
• Nothing in these Terms and Conditions excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded under applicable law.
• To the fullest extent permitted by law, the play café shall not be liable for indirect or consequential losses.
13. Data Protection
• Personal information collected during bookings will be processed in accordance with applicable data protection laws and used only for legitimate business purposes.
• Customer information will not be sold to third parties.
14. Amendments
The play café reserves the right to amend these Terms and Conditions at any time. The latest version will be available on the premises and, where applicable, on the booking website.
